FAQ

QMy Google Workspace (G Suite) Account Has Been Suspended. What Should I Do?

QCan TS Cloud help with the configuration?

QHow is the fee calculated for users that are added later?

QWe are users of Google Workspace (formerly G Suite) and we are paying for the licensee fee through credit card. Can we switch over to be fulfilled through your company?

QAs trial user of Google Workspace (formerly G Suite), can we purchase it through your company?

QWe are using the Basic version currently. Should we upgrade to the Business version half way, how is the fee calculated?

QDoes CloudCodes offers a free trial?

QIs there a limitation on the number of administrators?

QHow is the migration done?

QDo you provide customized trainings?

QOur employees are located in Singapore and all around the world. What are the suggested ways of having them trained?

QDo the online courses require dedicated software to run?

QShould there be new tools and functions being added, how will the fees be charged?

QDoes your dedicated representative need to come to our company in person when we use your setup and activation service?

QWhat information do you need for implementing Google Workspace (formerly G Suite) ?

QAfter payment, when can I start to use Google Workspace?

QIf I do not know how to do the settings to start using Google Workspace, does TS Cloud provide assistance?

QIs domain name necessary for corporate mailbox?

QIf we don’t know how to use Google Workspace (formerly G Suite) , can you directly sign in to our Admin console and set it up for us?

QHow long does it take to migrate to/implement Google Workspace (formerly G Suite)?

QIf the company already has a mail server, can more than two mail servers be used?

QIn the process of switching the mail server, will email messages be lost? Will the mails sent by the customer disappear?

QCan I transfer the mails from the existing mail server to Google Workspace (formerly G Suite)? how to proceed?

QWhat is the differences between purchasing from Google and Google Workspace (formerly G Suite) reseller. Is there any differences in the applications and services provided by both of them?

QHow can I contact TS Cloud if I would like to subscribe to Google workspace?

QWe do not need anything more than email. Can we buy just email function?

QIf we don’t know how to use Google Workspace (formerly G Suite), what assistance do you provide?

QDoes Gmail support email blasting? What is the limit?

QAs user of free edition of G Suite, can we purchase it through your company?

QWhat is Google Sites?

QCan we have a mixed edition under the same domain name?

QWhat is the difference between G Suite Legacy free edition and paid version of G Suite? (G Suite Legacy is no longer available)

QCan I purchase Google Vault additionally?

QCan I try Google Workspace (formerly G Suite) for free?

QI don’t have a domain yet. Can I register one from you?

QG Suite Business and G Suite Enterprise come with unlimited storage. Does Google Workspace’s editions have unlimited storage?

QCan I back up data to the cloud on my computer while using Google Workspace (G Suite)?

QWhat is a Google account for business? How can I apply for it?

QWhat is the difference between applying for Gmail and Google Workspace (G Suite)?

QCan I apply for Google Workspace (G Suite) ofr personal use, instead of using a company name?

QAre there any requirements for the application of personal Gmail and Gmail for business?

QIs there a limit to the size of attachments on Gmail?

QHow much storage for Gmail?

QHow to set up for the DNS?

QWhat is Gmail for business (Google mail)?

QWhere can I get a corporate email account?

QCan SMEs use Gmail for business? Is there a minimum number of accounts that must be purchased?

QHow can I set up my corporate domain and customize corporate emails?

QHow can I check which user has admin rights in Google Workspace? How can I manage the Admin Console?

QHow much is Google Workspace (formerly G Suite)? How much is Gmail for Business?

QWhat are the benefits of Google Workspace (formerly G Suite) What are the benefits for businesses using Gmail for Business?

QWhat information should I provide for the Google Workspace implementation?

QWhat has changed in the editions?

QCan I still purchase G Suite Basic or G Suite Business?

QIs there a limit to how many accounts you can have on the edition?

QIf any troubles and issues occur, how do you get support?

QCan multiple IP groups be set when defining IP locations?

QAs a basic edition user, can a portion of the users be upgraded to a higher edition?

QWe have multiple domains, can they be used simultaneously?

QCan I upgrade a personal Gmail account to a business account (Gmail for business)?

QIs there a minimum number of accounts requirement for this Email Co-Exist Program?

QWhat are the payment methods?

QWe have been buying directly from Google, how will the invoicing be handled should we be fulfilled thru your company?

QWe are users of Google Workspace (formerly G Suite) and it’s fulfilled throught other resellers. Can we switch over to be fulfilled through your company?

QIf we have a problem with Google Workspace (formerly G Suite), would you send someone to our company to handle it?

QIf our company has an urgent requirement that needs your assistance, is your team able to handle it in a timely manner?

QIf I have already purchased a Google Workspace (formerly G Suite) account, can I purchase the Google Workspace (formerly G Suite) Managed Service midway through the contract period?

QCan the online courses be accessed on mobile devices?